Consulting for Healthcare Clinics
Fill the Schedule From the Right Channels. Make the PMS Earn Its Keep. Free the Front Desk.
Dental groups, chiropractic, physiotherapy, optometry, veterinary, allied health, and multi-location medi-spa or aesthetics. Demand isn't usually the problem - capacity, no-shows, recall, and a front desk drowning in phone calls are. Marketing dollars get spent on Google and Meta with no idea which campaigns produced booked, kept, paid appointments.
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What Practice Owners and Multi-Location Operators Tell Us
The clinic-management platform handles charting and billing well and patient marketing badly. Recall lapses. New-patient acquisition cost is rising and nobody can prove which channel delivered. The front desk spends most of the day on the phone instead of in front of the patient who is standing right there. Owners want growth without burning the team out.
Common challenges we see:
- errorNew-patient cost has climbed steadily with no visibility into which channel actually pays
- errorRecall lists are hundreds of names long and nobody is calling them
- errorThe PMS or EMR (Dentrix, Eaglesoft, Open Dental, Cliniko, Jane, Nookal, Heartland, ChiroTouch) has marketing fields nobody fills in
- errorMulti-location operators can't compare clinic performance like-for-like
- errorFront desk is overwhelmed by inbound calls that AI could handle
How Our Core Practices Apply
Revenue Attribution
Stop measuring marketing in form-fills and start measuring it in booked, kept, paid visits and lifetime value per channel.
- checkChannel-to-booked-visit attribution
- checkNew-patient cost per acquired LTV
- checkPer-location performance benchmarking
- checkReferral source quantification (GP, dentist, vet)
CRM Strategy
Your PMS or EMR is half a CRM. We make it the other half: recall that runs itself, lifecycle communication that respects clinical context, and clean data the team will actually maintain.
- checkRecall and reactivation engines
- checkPatient lifecycle communication
- checkPMS / EMR data hygiene and adoption
- checkPrivacy-first patient comms (HIPAA, PIPEDA, APP)
AI Strategy
AI receptionists, automated intake, no-show prediction, and clinical-note assistance. Practical AI that gives the front desk and the practitioner their day back.
- checkAI receptionist for inbound calls and bookings
- checkDigital intake and pre-visit forms
- checkNo-show risk and recall prioritization
- checkAmbient clinical-note assistants
Who We Work With
Independent practice owners scaling past one location, multi-site groups, and DSO / MSO operators who need real growth and operating discipline without compromising clinical care or patient privacy.
- check_circleDental practices and DSOs
- check_circleChiropractic, physiotherapy, osteopathy
- check_circleOptometry and eyewear retail-clinics
- check_circleVeterinary practices and groups
- check_circleAesthetics, dermatology, medi-spa
- check_circleAllied health groups (psychology, podiatry, audiology)
Platforms We Work Around
Common practice-management and patient-comms tools we integrate with:
Frequently Asked Questions
We have HIPAA / PIPEDA / privacy obligations. How do you handle that? expand_more
Can a single-location practice afford this? expand_more
Do you do clinical or only operations? expand_more
Are AI receptionists actually good enough yet? expand_more
Fill the Schedule. Free the Front Desk. Keep Patients Coming Back.
Start with a discovery call. We'll look at your patient acquisition cost, your recall, and your front-desk load and tell you where the leverage is.
Schedule a Discovery Call